Returns & Exchanges
At Peet's Coffee, we want you to love your brew; if you are not completely satisfied with your purchase, we offer easy returns on equipment and non-perishable items within 30 days.
Contact Customer Experience
Reach out to our support team via our contact form or phone to initiate your return request for roasted coffee or brewing merchandise.
Verify Eligibility
Ensure your items are in their original packaging; please note that roasted coffee is generally non-returnable but may be eligible for a replacement if quality issues occur.
Package and Ship
Securely pack your items and use the provided prepaid shipping label to send your return back to our roasting facility or distribution center.
Receive Refund or Credit
Once we receive and inspect your return, we will process a refund to your original payment method or issue a Peet's store credit within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing