Frequently Asked Questions
Everything you need to know about your Peet's Coffee experience.
How can I ensure my coffee stays fresh?
To maintain optimal freshness, store your beans in an airtight container at room temperature in a dark place. Avoid the refrigerator or freezer, as moisture can compromise the flavor profile.
When will my coffee order be roasted?
We roast to order to ensure maximum freshness. Most orders are roasted within 24-48 hours of being placed and shipped immediately after cooling and packaging.
What is your return policy on coffee and equipment?
Since coffee is a perishable food item, we cannot accept returns on roasted beans. However, if there is an issue with your order, please contact us. Unused equipment in original packaging can be returned within 30 days.
Do you offer a coffee subscription service?
Yes, our 'Peetnik Rewards' subscription allows you to customize your delivery frequency, choose your favorite blends, and receive a discount on every recurring order.
How can I track my shipment?
Once your order has been roasted and scanned by the carrier, you will receive an email with a tracking link. Please allow up to 24 hours for the tracking information to update.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including PayPal, Apple Pay, and Google Pay.